Changes between Version 1 and Version 2 of TracSupport


Ignore:
Timestamp:
10/16/16 15:27:23 (8 years ago)
Author:
trac
Comment:

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  • TracSupport

    v1 v2  
    11= Trac Support =
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    3 Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [http://trac.edgewall.org/wiki/MailingList mailing list] and the project wiki.
     3Like in most [http://www.opensource.org/ open source projects], Trac support is available primarily through the [trac:MailingList mailing list] and the [trac: project wiki]. Both are maintained by the trac community. The [trac: project wiki] is the authoritative source for the TracGuide, consisting of the administrator and user guides for Trac.
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    5 There is also an [http://trac.edgewall.org/wiki/IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there.
     5There is an [trac:IrcChannel IRC channel] where online users can help out. Much of the 'live' development discussions also happen there.
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    7 Before you start a new support query, make sure you've done the appropriate searching:
    8  * in the project's [http://trac.edgewall.org/wiki/TracFaq FAQ]
    9  * in past messages to the Trac [http://blog.gmane.org/gmane.comp.version-control.subversion.trac.general?set_user_css=http%3A%2F%2Fwww.edgewall.com%2Fcss%2Fgmane.css&do_set_user_css=t Mailing List]
    10  * in the Trac ticket system, using either a [http://trac.edgewall.org/search?q=&ticket=on&wiki=on full search] or a [http://trac.edgewall.org/query?summary=~&keywords=~" ticket query].
     7You can search questions tagged with `trac` on [SO:tagged/trac Stack Overflow].
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    12 Please '''don't''' create a ticket in this Trac for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the NewTicketGuidelines. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!
     9Before you start a new support query, make sure you have done the appropriate searching:
     10 * in the project's [trac:TracFaq FAQ]
     11 * in past messages to the [http://groups.google.com/group/trac-users Trac Users Mailing List]
     12 * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query].
     13
     14Please '''don't''' create a ticket in trac.egdewall.org to ask a Trac support question. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!
    1315
    1416----
    15 See also: [http://trac.edgewall.org/wiki/MailingList MailingList], TracTroubleshooting, [http://trac.edgewall.org/wiki/CommercialServices CommercialServices]
     17See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:CommercialServices]